Billing Cycle

Meters are typically read around the 15th of the month each month and billed within two business days. If you do not receive your bill by the 3rd working day after the billing date, please call the office to receive a duplicate and/or find out the amount of your bill so you can pay by the due date.
 

Miss Utility Marking

CU owns the main water lines connected to the water system, including the meter box, however the service line from the meter box to the house is the responsibility of the homeowner.
 

Disconnection of Service – Moving

If you are leaving the home and would like a final reading, please contact the office at 540.825.2781 – at least a 24 hour notice is requested, Monday-Friday the reading will be scheduled. We will need a forwarding address for the final bill.
 

Disconnection of Service – Non Payment or Destruction

If the total due is NOT PAID BY THE DUE DATE, a $1.00 or one and a half percent (1.5%) fee, whichever is greater, will be added to your balance due. Bills are due on the 5th of each the month.

Return check fee is $35.00.

If the account balance is NOT PAID IN FULL 10 DAYS AFTER THE DUE DATE, a service order to DISCONNECTED WITHOUT FURTHER NOTICE will be entered.

Once a service notice to disconnect or cut-off by reason of non-payment has been processed, a reconnection fee ($200.00) shall be added. ALL CHARGES APPLY ONCE THE SERVICE NOTICE TO DISCONNECT HAS BEEN PROCESSED. The service does not have to be physically disconnected for the charges to apply. Disconnected services shall not be turned on until all fees and bill amounts are paid in full. Payments received prior to 3:30 p.m. on a business day shall be reconnected that same day. After hours services may be available for an additional fee.
 

Payments

For your convenience we accept: Cash, Check, PayPal, Credit Cards and Auto Debit. A night deposit (slide through door) is available at Country Water Systems at 123 W. Spencer Street, Culpeper. If you would like to sign up for automatic payments – click here.
 

Security Deposit

No deposit required at CU
 

Virginia Health Department contact

Culpeper Field Office (CFO)
400 South Main Street – 2nd Floor
Culpeper, VA 22701-3318
Phone: (540) 829-7340
Fax: (540) 829-7337